FAQ

Frequently Asked Questions — Valentina’s Jewellery

How long does shipping take?
Orders are usually processed within 1–3 business days. Shipping times vary depending on your location.

Do you offer international shipping?
Yes, Valentina’s Jewellery ships worldwide.

How can I track my order?
Once your order is shipped, you’ll receive a tracking number by email so you can follow your delivery.

Do you offer free shipping?
Yes, we offer free shipping on selected orders and promotions.

Are your rings adjustable?
Some rings are adjustable while others come in fixed sizes. Product descriptions will specify sizing details.

Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for unused items in original condition.

Can I exchange my item?
Yes, exchanges are available depending on stock availability.

What if my item arrives damaged?
Please contact us immediately with photos of the item and packaging so we can resolve the issue quickly.

What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment methods available at checkout.

Is my payment information secure?
Yes. All payments are processed securely through encrypted payment gateways.

How should I care for my jewellery?
Store your jewellery in a dry place and avoid contact with water, lotions, perfumes, and cleaning products.

Can I wear my jewellery every day?
Many of our pieces are suitable for daily wear, but proper care will help maintain their beauty longer.

Contact
How can I contact Valentina’s Jewellery?
You can contact us through the Contact page on our website or by email for support and inquiries.